JWU College of Hospitality Management

JWU’s Tiefel Project Examines the Benefits of Hospitality Diversity Programs

For the hospitality industry, diversity and inclusion are more than just hot-button topics — they are core issues affecting employee engagement, customer satisfaction, and the overall public perception of hotels, restaurants, and airlines. Yet, ensuring that equitable policies — both forward-facing and as part of an organization’s internal DNA — are in place and implemented consistently is a tall order. Major stumbles have proven costly to the companies that make them, both in terms of public relations and lost revenue. And social media only amplifies company missteps.

Topics: educational partnerships Tiefel Project