JWU College of Hospitality Management

Andrea Feldman

Andrea Feldman

Unrepentant Anglophile, a music + food obsessive with a fetish for luxuriously packaged objects, and an armchair traveler.

Recent Posts by Andrea Feldman:

Life Lessons in Leadership from Bigelow Tea’s Cindi Bigelow

Self-reflection was a huge theme of Cindi Bigelow’s recent visit to JWU’s Providence Campus. As the inaugural speaker of the university’s Visiting Industry Professional (VIP) Speaker Series, Bigelow Tea’s president and CEO was happy to share her accrued experience and wisdom — but she was quick to emphasize that leadership is not about ego.

Topics: Visiting Industry Professional

JWU’s Tiefel Project Examines the Benefits of Hospitality Diversity Programs

For the hospitality industry, diversity and inclusion are more than just hot-button topics — they are core issues affecting employee engagement, customer satisfaction, and the overall public perception of hotels, restaurants, and airlines. Yet, ensuring that equitable policies — both forward-facing and as part of an organization’s internal DNA — are in place and implemented consistently is a tall order. Major stumbles have proven costly to the companies that make them, both in terms of public relations and lost revenue. And social media only amplifies company missteps.

Topics: educational partnerships Tiefel Project

Riding the Rails + Learning the Tourism Trade in Coastal Rhode Island

The seemingly sleepy coastal town of Portsmouth, RI, might seem like a far cry from the hustle and bustle of Ishwar Pathak’s hometown of Mumbai, India, but — as he discovered during his summer internship at Rail Explorers USA — it’s a crossroads for world travelers.

Topics: Careers Travel & Tourism

INTIX CEO on Finding Success in the Ticketing Industry

Maureen Andersen is on a quest to eradicate the phrase “just the box office” from the English language.

As president and CEO of INTIX, the global organization for ticketing professionals, Andersen serves as an enthusiastic cheerleader for a career path that doesn’t always get the respect it deserves. She outlines her pent-up exasperation that a lifetime of being asked, “So, what do you do?” is met with a dismissive, “Oh, just the box office.” “We’re not just anything!” she explains. “We’re circus masters in the big top. We’re type A, organized, loyal, talented individuals who make up the incredibly diverse ticketing industry.”

Topics: Hospitality