JWU College of Hospitality Management

Exploring Sustainability: An Interview with Douglas Stuchel

Sustainability may be a buzzword in the hospitality industry, but for College of Hospitality Management associate professor Douglas Stuchel, it’s what he grew up with — and it’s a topic he’s passionate about.

Topics: Food & Beverage Management Sustainability Hospitality Restaurant, Food & Beverage Management

The Hotel Room of the Future: A Roundtable Discussion with Hilton

Imagine walking into a hotel room that’s set at the exact air temperature you like. With art on the walls from your favorite artist — or maybe photos of your family. And when your alarm goes off in the morning, the drapes open, your favorite music comes on and the shower starts automatically at the temperature you prefer.

Topics: Hotel & Lodging Management Alumni Hospitality

Elior North America CEO on Harnessing Imperfections

When you really want to know what is going on in a restaurant, “check the kitchen,” notes JWU Charlotte Distinguished Visiting Professor (DVP) Brian Poplin, president and CEO of Elior North America, a global food service management company.

During one such routine check, Poplin joined three other executives and noticed how nervous a manager was when she greeted them. They quickly saw why. “We walked in and saw a pile of pots and pans, the sink wasn’t working properly, they were understaffed. So do you know what we did? Tucked in our ties and started washing dishes.”

Topics: Charlotte Careers

Taiwan Meets Charlotte in Food-Filled Cultural Exchange

They created blackberry, citrus and root beer ice cream flavors, but their favorite was milk tea. 11 students and two faculty members from Fu Jen Catholic University in Taiwan attended JWU Charlotte’s first cultural exchange program in August.

Topics: Charlotte Travel & Tourism

Riding the Rails + Learning the Tourism Trade in Coastal Rhode Island

The seemingly sleepy coastal town of Portsmouth, RI, might seem like a far cry from the hustle and bustle of Ishwar Pathak’s hometown of Mumbai, India, but — as he discovered during his summer internship at Rail Explorers USA — it’s a crossroads for world travelers.

Topics: Careers Travel & Tourism

SEEM Student Lands Dream Job with Miami Dolphins

Samantha Creech ’18 was preparing to fly to Florida to interview for a job with the Miami Dolphins when she called human resources to find out who she would be meeting with.

Topics: Hospitality Careers

‘It’s All About Customer Satisfaction’: Master Mixologist Tony Abou-Ganim On Bartending

Want to know how to make the perfect dry martini? The most delicious mojito? Talk to master mixologist Tony Abou-Ganim, a legend in the field. Author of “The Modern Mixologist,” Abou-Ganim has created cocktail menus at some of the finest restaurants and hotels across the country and has won 3 Iron Chef competitions. He was Mario Batali’s first bartender at his first restaurant, Po. He was contacted by Steve Wynn’s team to head up the cocktail beverage program at Bellagio in Las Vegas. Oh, and he’s also a National Ambassador for the United States Bartenders Guild.

Topics: Hotel & Lodging Management Hospitality Food & Beverage Management

DVP Dawn Sweeney: ‘Restaurants Are the Fabric of America’

According to Dawn Sweeney, president and CEO of the National Restaurant Association (NRA), data collected by the NRA’s Education Foundation shows that “restaurants are the fabric of America and drive the economy.”

Topics: Distinguished Visiting Professor Scholarships Hospitality Providence Food Service Management

Not Just Another Cup of Tea: Hospitality Students Hear from Bigelow Tea CEO

The American consumer has an almost limitless amount of options when they head to the grocery store — so much so that it can be an overwhelming experience. Sometimes, one may even think, “I’ll just buy this brand. What’s the difference?”

Cindi Bigelow is on a mission to change that way of thinking.

Topics: Hospitality Johnson & Wales University

INTIX CEO on Finding Success in the Ticketing Industry

Maureen Andersen is on a quest to eradicate the phrase “just the box office” from the English language.

As president and CEO of INTIX, the global organization for ticketing professionals, Andersen serves as an enthusiastic cheerleader for a career path that doesn’t always get the respect it deserves. She outlines her pent-up exasperation that a lifetime of being asked, “So, what do you do?” is met with a dismissive, “Oh, just the box office.” “We’re not just anything!” she explains. “We’re circus masters in the big top. We’re type A, organized, loyal, talented individuals who make up the incredibly diverse ticketing industry.”

Topics: Hospitality