JWU College of Hospitality Management

Elior North America CEO on Harnessing Imperfections

When you really want to know what is going on in a restaurant, “check the kitchen,” notes JWU Charlotte Distinguished Visiting Professor (DVP) Brian Poplin, president and CEO of Elior North America, a global food service management company.

During one such routine check, Poplin joined three other executives and noticed how nervous a manager was when she greeted them. They quickly saw why. “We walked in and saw a pile of pots and pans, the sink wasn’t working properly, they were understaffed. So do you know what we did? Tucked in our ties and started washing dishes.”

Topics: Charlotte Careers

Taiwan Meets Charlotte in Food-Filled Cultural Exchange

They created blackberry, citrus and root beer ice cream flavors, but their favorite was milk tea. 11 students and two faculty members from Fu Jen Catholic University in Taiwan attended JWU Charlotte’s first cultural exchange program in August.

Topics: Charlotte Travel & Tourism

DVP Tom Murray Talks Leadership, Personal Growth with JWU Students

He encouraged students to “grow themselves.” Tom Murray, CEO of the Charlotte Regional Visitors Authority (CRVA), said once he hit his 20s, he knew he had to keep learning and pursuing new goals. “I made myself more valuable to other people. What I was looking for was further personal growth.”

Topics: Hospitality Charlotte Johnson & Wales University