JWU College of Hospitality Management

Elior North America CEO on Harnessing Imperfections

When you really want to know what is going on in a restaurant, “check the kitchen,” notes JWU Charlotte Distinguished Visiting Professor (DVP) Brian Poplin, president and CEO of Elior North America, a global food service management company.

During one such routine check, Poplin joined three other executives and noticed how nervous a manager was when she greeted them. They quickly saw why. “We walked in and saw a pile of pots and pans, the sink wasn’t working properly, they were understaffed. So do you know what we did? Tucked in our ties and started washing dishes.”

Topics: Charlotte Careers

Riding the Rails + Learning the Tourism Trade in Coastal Rhode Island

The seemingly sleepy coastal town of Portsmouth, RI, might seem like a far cry from the hustle and bustle of Ishwar Pathak’s hometown of Mumbai, India, but — as he discovered during his summer internship at Rail Explorers USA — it’s a crossroads for world travelers.

Topics: Careers Travel & Tourism

SEEM Student Lands Dream Job with Miami Dolphins

Samantha Creech ’18 was preparing to fly to Florida to interview for a job with the Miami Dolphins when she called human resources to find out who she would be meeting with.

Topics: Hospitality Careers

Career Advice from Industry Experts at Hilton Day

According to Jonathan Wilson '91, vice president of product innovation and brand services for Hilton, “People don’t work for companies — they work for other people.”

Topics: Hospitality Careers