JWU College of Hospitality Management

‘It’s All About Customer Satisfaction’: Master Mixologist Tony Abou-Ganim On Bartending

Want to know how to make the perfect dry martini? The most delicious mojito? Talk to master mixologist Tony Abou-Ganim, a legend in the field. Author of “The Modern Mixologist,” Abou-Ganim has created cocktail menus at some of the finest restaurants and hotels across the country and has won 3 Iron Chef competitions. He was Mario Batali’s first bartender at his first restaurant, Po. He was contacted by Steve Wynn’s team to head up the cocktail beverage program at Bellagio in Las Vegas. Oh, and he’s also a National Ambassador for the United States Bartenders Guild.

Topics: Hospitality Hotel & Lodging Management Food & Beverage Management

DVP Dawn Sweeney: ‘Restaurants Are the Fabric of America’

According to Dawn Sweeney, president and CEO of the National Restaurant Association (NRA), data collected by the NRA’s Education Foundation shows that “restaurants are the fabric of America and drive the economy.”

Topics: Hospitality Providence Food Service Management Scholarships Distinguished Visiting Professor

Not Just Another Cup of Tea: Hospitality Students Hear from Bigelow Tea CEO

The American consumer has an almost limitless amount of options when they head to the grocery store — so much so that it can be an overwhelming experience. Sometimes, one may even think, “I’ll just buy this brand. What’s the difference?”

Cindi Bigelow is on a mission to change that way of thinking.

Topics: Hospitality Johnson & Wales University

INTIX CEO on Finding Success in the Ticketing Industry

Maureen Andersen is on a quest to eradicate the phrase “just the box office” from the English language.

As president and CEO of INTIX, the global organization for ticketing professionals, Andersen serves as an enthusiastic cheerleader for a career path that doesn’t always get the respect it deserves. She outlines her pent-up exasperation that a lifetime of being asked, “So, what do you do?” is met with a dismissive, “Oh, just the box office.” “We’re not just anything!” she explains. “We’re circus masters in the big top. We’re type A, organized, loyal, talented individuals who make up the incredibly diverse ticketing industry.”

Topics: Hospitality